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Key Account On Site Manager-Talentcor-Brockville in Brockville at DGSI

Date Posted: 5/9/2018

Job Snapshot

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Job Description

Are you characterized as someone who works well independently while positively contributing to a team dynamic?  Do you embrace change while providing stability for those around you?  Are you recognized as someone who can quickly build rapport and trusting relationships with clients, candidates and colleagues? The combination of these traits and skills are just the beginning of what it takes to be a successful in this role.   

Talentcor is recruiting a Key Account Onsite Manager for our premiere client in Brockville.  In partnership with Talentcor’s Management, you will provide tactical and strategic staffing support that consistently meets or exceeds the client’s business expectations, while meeting Talentcor’s business objectives.

You will:

  • Understand the job requirements and performance expectations for each position staffed or supervised by Talentcor and communicates this information to all members of Talentcor’s support team.
  • Keep an active pool of qualified candidates and continue to grow the pool using a variety of sourcing avenues.
  • Conduct on boarding orientations for all new employees including; complete client packages, punch clock training, issuing swipe cards, lockers and photo badges, process criminal checks, administer GMP and Health & Safety testing
  • Set up and manage time and attendance.
  • Assist in the payroll, E-time and invoicing processes and assume ownership for client satisfaction.
  • Manage the activities and performance of Talentcor associates working at the client location including performance reviews, verbal and written warnings, sick/vacation policy.
  • Consult with the client to identify, develop and implement improvements to Talentcor’s existing staffing services/solutions as well as new “value-added” services/solutions.
  • Develop, coach, support, and counsel employees in partnership with the client’s management team. 
  • Meet with the client’s management and key customers to ensure all needs, expectations and performance objectives are being met in a timely, proactive manner. 
  • Receive and manage the fulfillment of the client’s staffing requirements.
  • Implement and utilize exit interviews, climate surveys, focus groups, etc. to ensure understanding and responsiveness to the employees’ needs/concerns and communicates findings to the client and the Talentcor support team.
  • Prepare and conduct Partnership reviews with the client’s management and key customers concerning the quality and proactively develop short and long-term action plans designed to increase service levels.
  • Manage comprehensive Health and Safety initiatives and programs by leading quarterly safety talks, attending client health and safety meetings, conducting PPE spot checks a d facilitating WHMIS training. 
  • Partner with afterhours service representative to manage standby lists.

You have:

  • 3 – 5 years of customer service industry experience required.
  • 1 – 3 years staffing/temporary service experience or client industry related experience required.
  • 1 – 3 years supervisory experience
  • Superior consulting, leadership, management, interpersonal and mentoring skills
  • High school diploma or equivalent
  • University or College degree strongly preferred

You are:

  • Experienced presenting to C-level executives
  • Community minded, connected, creative and confident
  • Experienced at managing large, complex accounts or projects 
  • Able to build and nurture relationships with the client organization, field staff and colleagues
  • An excellent communicator and experienced at presenting at meetings and preparing professional correspondence and reports 
  • Detail oriented with an ability to initiate system and process improvements
  • Proficient with Microsoft Office tools
  • Able to work independently while always keeping your audiences well informed

The Rewards:

  • Competitive compensation package
  • Flexible Benefits Program
  • Employee Share Ownership Program
  • Employee Assistance Program
  • Paid time off to volunteer in your community
  • Employee Wellness Program
  • Awards for top producers and employee tenure

To be considered for this career opportunity, please apply directly online or submit your resume to Michelle Laub, Corporate Recruiter   

We thank everyone for their interest but due to the volume of resumes we receive only short-listed candidates will be contacted.

As you look to grow and develop in your career we thank you for considering DGSI and our business brands: Design Group Staffing, Talentcor and Inteqna.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

Alternate format available upon request.

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