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IT Solutions Specialist in Saint John at Talentcor

Date Posted: 9/6/2018

Job Snapshot

Job Description

Talentcor is currently recruiting for IT Solutions Specialist to work with our client based in Saint John, New Brunswick.

Accountabilities:

  • Deliver IT support to customer over the phone using the remote tools provided to you.
  • Identify, troubleshoot, research, support and resolve customer IT issues
  • Manage Customer relationship and experience
  • Develop, train and educate customers in technology, product usage and functionality
  • Provide diagnostics on technical software problems
  • Provide remote call assistance
  • Initiate Service call process
  • Provide prompt, courteous, and professional telephone support to both internal and external Customers
  • Support teamwork within the group
  • Maintain product knowledge

Requirements:

  • Experience working in a Contact Centre Environment
  • IT related diploma and or 2-3 years’ experience in a Technical Support Position
  • Strong verbal and written communication skills
  • Must be able to demonstrate previous success related to technical solutions delivery remotely
  • Certifications such as A+ and MCP an asset
  • Strong knowledge of Microsoft Office, Outlook, Windows desktop operating systems,
  • Must be accustomed to managing multiple issues simultaneously while maintaining the integrity of each engagement.
  • Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
  • Mature and self-confident, ability to work successfully unsupervised
  • Ability to work independently in High pressure situations

Hours of operations is Monday-Friday 9am to 9pm

Apply:

If you are suitable for the description above please e-mail your resume to Lisa Williams at lwilliams@talentcor.com

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!

Keywords:

Customer Service, technical support, remote solutions, NB, Saint John

Talent at work.