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Implementation Support Specialist in Leamington at Inteqna

Date Posted: 5/17/2018

Job Snapshot

Job Description

Senior Implementation Support Specialist

The Senior Implementation Support Specialist is responsible for leading project(s) facilitating the efficient on-boarding of our clients’ new clients to the JDA warehouse management system (WMS) and creating and maintaining excellent working relationships with our clients and internal partners.

Reporting to the Senior Application Support Manager and directing an IT team assembled for the project, the Implementation Leader will be responsible for on-time, on-budget delivery, including IT project management, system design, configuration, documentation, testing, escalation/resolution of client concerns, training, implementation and hand-off to support. This will include projects to enhance efficiency for continuing clients in addition to implementation of new clients.

Responsibilities include –

  • Set up new client(s) in the JDA WMS
  • Enhance or upgrade current client instances operating on the JDA WMS
  • Work with client, operations, engineering, process development and data/information solution teams to ensure IT provides configuration, processes, reporting, training and documentation with outstanding effectiveness in accordance with PMO policies
  • Lead IT teams comprised of application integrators, EDI integrators, infrastructure specialists, developers and other IT related SME’s
  • Ensure the functional design and delivered solutions meet user requirements
  • Represent IT in project status meetings
  • Act as PM, SA, BA or other capacity as required, if the project does not have a dedicated resource
  • Investigate solutions for the management team regarding applications issues and client requirements
  • Discuss unique system requirements with internal and client team members and help resolve issues
  • Manage user training as required for the implementation or enhancement and provide user documentation


    Please apply directly online or submit your word.doc resume to Nadia Boodram , Sr. Recruitment Specialist,

     Inteqna would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

    Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

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    Red Prairie

    Alternate format available upon request.