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Help Desk Specialist (Level 1) in Toronto at Design Group Staffing

Date Posted: 5/23/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Are you a talented IT support professional seeking greater responsibilities and upward mobility?

Inteqna Toronto is recruiting for a Help Desk Specialist.


  • Investigating and resolving service issues and requests reported by users via telephone, email and walk-ins.
  • Providing support and resolving issues with the MS Office suite of applications, including MS Word and Outlook add-ins.
  • Recording and updating tickets in the ticketing system.
  • Documenting and escalating more complex technical issues to second level teams.
  • Contributing to the departmental Knowledgebase.
  • Working with vendors in order to resolve hardware/software issues.
  • Ensuring that the technical needs of the end-users are addressed in a timely manner.
  • Providing boardroom assistance with projector and video conferencing when required.
  • Participating in user acceptance testing to ensure the delivered product meets the required functionality and performance requirements.
  • Liaising with IT and user community to resolve issues and to identify improvements.
  • Participating in testing for various IT systems during network maintenance after hours and/or over the weekends.
  • Co-ordinating power down/up IT equipment during scheduled building power shut downs.
  • Being the local point of contact and coordinating repairs, maintenance and installs for IT infrastructure equipment and technology.
  • Other duties and responsibilities as they may be assigned.
  • Perform daily audio visual and boardroom configurations per client requests
  • Consult on boardroom technology needed for temporary boardroom set ups
  • Oversee on-site vendors for special set up requests as required
  • Daily morning check on boardroom space to ensure reset to firm standards
  • Restocking of supplies in accordance with par levels as set by firm standards
  • Perform weekly boardroom inspections in accordance with the maintenance program schedule and ensure boardrooms are maintained according to firm standards.
  • Provide ideas and recommendations for better use of current equipment and space
  • Complete basic repairs and diagnosis of any audio visual equipment malfunctions


  • 3 years or more experience supporting users and applications.
  • College Diploma in IT discipline and related work experience.
  • Extensive experience with and knowledge of Windows, Microsoft Office Suite and Document Management Systems.
  • Experience with various legal applications would be an asset.
  • Experience with remote access technology including VPN, Citrix XenApp, RSA SecurID.
  • Experience with Active Directory and Microsoft Exchange administration.
  • Experience with software and application deployment tools like Microsoft SCCM.
  • Experience with troubleshooting and resolving hardware/software issues.
  • Experience with configuring, troubleshooting and resolving issues with mobile devices.
  • Ability to create technical documentation for users and for IT.
  • Excellent organizational and time management skills to meet tight deadlines.
  • Professional, polished and tactful manner, works well with others in a collaborative style and capable of working independently.
  • Excellent interpersonal, and relationship-building skills needed to form and maintain effective working relationships with people at all levels within the firm.
  • Excellent customer services skills to understand the requirement and the need of the users utilizing oral and written communications skills as well as effective listening skills.
  • Able to models and cultivates behaviours that achieve business success, including collaboration, accountability, and ownership.
  • Ability to achieves service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables.
  • Operates to high standards and develop new ideas for improving organizational performance.

    Total Compensation Package:

  • Salary range between $45-55K
  • No waiting period for medical and dental benefits
  • Public transit accessible and free parking at this east end GTA site
  • Corporate culture described as “upbeat, energetic, positive, supportive and employee driven” in last company survey
  • Ranked as one of Canada’s Top 100 Employers


    Please apply directly online or submit your resume to Nadia Boodram, Sr. Recruitment Specialist at

    Inteqna would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

    Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

    Alternative format available upon request. We encourage you to visit regularly as new and exciting employment opportunities become available daily!


Computer science, C++, Business analytics, Architecture, Network solutions, Framework, Infrastructure, Programming, Technical support, Database, Encryption