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CSR Bilingual in Saint John at Talentcor

Date Posted: 7/28/2018

Job Snapshot

Job Description

Talentcor Halifax, Group is currently recruiting for Bilingual Client Service Representative in Saint John New Brunswick.

Accountabilities:

  • Essential Functions this position provides service and solutions support for our Xerox North American Global Services Major Accounts.
  • Technical trouble shooting to help solve the customer equipment issues
  • Escalations to 2nd level technical support
  • Dispatching field service technicians and 3rd party equipment supplies ordering
  • General inquires and follow-up or customer care calls on the customers original inquiries.
  • The CSR will answer incoming calls, emails and or electronic service requests (tickets) from customers, and / or 3rd Party employees and monitor the customer’s equipment remotely using the Office Suite (XOS) of tools.
  • Acts as the front line for the field operations (first point of contact) in any escalations and the CSR will manage those in association with the onsite Support Staff.
  • Answer calls, emails and electronic service requests (or tickets) in a friendly and professional manner Ensure quality by following call and system processes Establish and maintain good customer relations, with both internal and external customers.
  • Diffuse difficult customer situations Focus on providing tiered remote customer service solutions at many levels using a database of solutions to reference.
  • Record, track and monitor problem resolution.
  • Input and / or update documented information in a computerized database (Order supplies and track (if required) utilizing the web based tools provided Manage 3rd party equipment and supplies

Requirements:

  • Must be fully bilingual English and French
  • Superior customer service and professional telephone skills Strong organization and problem solving skills
  • Ability to prioritize and manage multiple applications an asset Effective communication and interpersonal skills Strong written and verbal communication is key Creative and highly self-motivated (self-starter)
  • High sense of urgency, in a high paced professional work environment
  • Proficient use of personal computers and applications knowledge: MS Office Suite, Internet Navigation, Email/Outlook, Networking Strong Team Player; works effectively in a team environment
  • Able to work under minimal supervision in high pressure situations

Apply:

Please apply directly online or submit your resume to Lisa Williams at lwilliams@talentcor.com

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

We encourage you to visit www.talentcor.com regularly as new and exciting employment opportunities become available daily!

Talent at work.

Keywords:

Contact center, Customer Care, Customer Service, Bilingual