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Bilingual Customer Service Representative in London at Talentcor

Date Posted: 5/23/2018

Job Snapshot

Job Description

Talentcor London Office is currently recruiting for our client, a leader in the manufacturing sector for a Bilingual Customer Service Representatives.

Job Description/Specifics:

  • Handle varied customer transactions including inbound calls, customer order entry and servicing customer accounts.
  • Communicate with other departments and providers to research and resolve issues.
  • Identify and implement service solutions.
  • Monitor progress using service measurement systems.
  • Identify areas to improve communications and efficiency of operations through continuous improvement efforts.
  • Work to enhance knowledge in key service areas, and other duties as assigned.

Basic Qualifications

  • Education Level Years of Exp Bachelor’s degree or higher from an accredited university
  • Two (2) combined years of customer service and/or sales experience
  • SAP system experience is preferred
  • Experienced with cross-functional project leadership preferred
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a friendly courteous manner and give continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
  • Ability to work in a high volume rapidly changing environment
  • Ability to work in a team environment and willing to collaborate and compromise, including team leadership
  • Strong active listening skills
  • Ability to follow through with commitments and show concern for the needs of others
  • Excellent oral and written communication, including presentation skills
  • Pc literate, including Microsoft Office products
  • Strong organizational skills with the ability to stay focused on tasks
  • Good interpersonal skills
  • Clear and conceptual thinking ability; excellent judgment and discretion
  • Prefers to stay busy with a full workload and enjoys meeting challenges
  • Ability to handle work-related stress; handle multiple priorities simultaneously; and meet deadlines

If you are qualified for this role, please send your resume to Christine Oakley via Email:

Talentcor would like to thank everyone for their interest; however, only the most qualified candidates will be contacted.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

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